- UKGC to monitor if FOBTs rules are applied
- New security measures coming in
- Customer identity to be verified within 24 hours
The UK Gambling Commission is looking into introducing more customer protections for players in the United Kingdom, even after the Fixed-Odds Betting Terminals (FOBTs) measures have been introduced.
The UK Gambling Commission Targets FOBTs for Extra Customer Protection
The UK Gambling Commission (UKGC) is committed to upholding the highest security standards when it comes down to the customer. In light of the recently-introduced measures to slash the maximum betting limits on FOBTs, the watchdog is aware that some companies may overlook the rule.
This is why, the UKGC is stepping up its efforts to ensure that no discrepancies between law and practice occur. Starting today, April 1, all FOBTs in the United Kingdom should be re-adjusted to offer customers only £2 per spin, down from £100 in the past.
The measure was rushed after the initial timeline was set for October, but Prime Minister Theresa May’s government was accused of deliberately working with iGaming businesses at the expense and detriment of people.
The row led to the resignation of now former Sports Minister Tracey Crouch who remains a vehement supporter of introducing more measures to safeguard British customers from malicious iGaming practices.
As to the regulator, UKGC Chief Executive Neil McArthur has reaffirmed the organization’s commitment to upholding order and investigating companies that try to color around the lines. Here’s what Mr. McArthur had to say:
Together with Government and the industry, we must continue our ongoing work to make the whole industry safer – this includes continuing to make progress with making other products safer, as customers may move to gamble in other ways following the stake cut – including online, mobile and on the high street.
Politicians haven’t been sitting idly either, with Jeremy Wright, the present Secretary of State for Digital, Culture, Media and Sport planning even more measures to protect customer. Mr. Wright has been focusing on restricting underage gambling which he considers to still not be addressed properly.
In a recent statement he commented:
The Government’s actions and ambitions stretch much further and we are looking at further treatment of those who have suffered from gambling-related harm, whether gambling on credit should be limited and considering what actions are necessary to tackle problem gambling online.
The Commission plans to introduce a number of measures intended at bolstering the overall security. This means that starting in 2019, casinos will be obliged to verify a customer’s age and identity before they, i.e. the customer, is allowed to access the casino’s facilities.
This includes the free to play versions that are also coming under stricter restrictions. The UKGC is also going to speed up the verification process which now takes 72 hours and ask of casinos to be done with these important checks within a 24-hour time window.